Refunds & Store Credit

We guarantee all our products with a 30 Day Guarantee Return Policy. Products need to be returned in its original packaging and in the condition you received it. We will issue your refund immediately after we receive the package and do a quick inspection of the returned merchandise. You will receive an email notification confirming your refund as soon as it is issued. 

We want all our customers to have a wonderful experience and we know sometimes with an online purchase it doesn’t end up being the right product for you. At Master Supply we understand that and work with you to make sure your refund experience is an easy and quick process to keep you satisfied. 

Where applicable, we also can offer store credits for our online website if that is an option you want to to choose.

Refund Policy

We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 30-day return policy on any DOA (dead on arrival) or unused items, in the manufacturer’s original packaging. 

Shipping Policy

We guarantee all orders are shipped within 48 business hours of it being processed on our website. For your complete satisfaction with Master Supply our team strives to have all orders shipped within the first 24 hours of it being processed though.

Wholesale orders can take up to 3 business days to get shipped in some instances, if that is the situation you will be informed within the first 24 business hours of the delay. Our packages are packaged discreetly for your security and privacy.